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Turnaround Times
The seasonal nature of our business and the problems caused by special
orders makes it difficult to promise ship dates with absolute certainty.
It is our policy to ship just as soon as we can, which is usually
within a day or two of us receiving your image, but this varies
depending on the time of year, the day of the week, and the complexity
of the issues we have to deal with processing some photos. Please
keep this in mind as you make promises to your customers.
Remakes
If you feel there was an error processing your photo please call
customer service and we’ll fix it. Remakes will be done only
from the original digital image submitted to us in the original
order using the finish originally specified in that order. Remakes
will be shipped as specified in the original order. Expedited shipping
is available for $12.
Shipping Damage
If your product is damaged please accept it and then contact customer
service for a remake. We will notify the carrier and begin the claim.
It is likely that the carrier will return to pick up your package
with the damaged goods. Shipping damage is necessarily outside of
our control and we are responsible only for replacing your product
in the normal flow of our production. Expedited delivery is available
for $12
Cancellation
We combine a highly automated production system with two hand inspections
therefore orders can and do move quickly past the point of cancellation.
Please double check your orders for accuracy before you submit them
to us. If you wish to cancel do so quickly by notifying customer
service. You are responsible for an order once it has been packaged
for shipping.
Wrong Product Selected
Our ordering system is designed to tell us exactly what you want
us to do with your digital photo. If you don’t see the product
you want, look again before selecting something else. We are not
responsible for remakes if the print we send you matches the product
you specified in your original order. “As is” means
exactly that, as do other precise terms such as “print to
fit” and “bordered.”
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We print 100% of our photographic prints and fine art prints in our national lab. We never send images to contract labs. Your print comes directly from our lab in Atlanta, Georgia.
In addition, we...
- Hand inspect and hand pack every print we ship.
- Mount, frame and gallery wrap your prints by hand. We make nothing overseas.
- Always keep our prices competitive. They have to be.
- Calibrate our emulsions ever time we change a magazine so a print tomorrow looks the same as a print today.
- Offer over 1,000 combinations of print sizes and surfaces
- Have five professional substrates – Fuji Crystal Archive matte, glossy and Pearl plus Fine Art and canvas.
- Offer three finishing options, all handmade by us in one of our two Georgia plants – mounted on professional Gatorboard, gallery wrapped on pure southern pine or framed by us in frames that will last a lifetime.
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